Provides guidelines for the establishment of a quality management system for services with the primary objective of preventing unsatisfactory services. This Standard is identical with and has been reproduced from ISO 9004-2:1991. Identical with NZS 9004.2:1992 and produced as a Joint Australian/New Zealand Standard.
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Quality management and quality system elements – Guidelines for services
Standards Australia , 01/01/1992
Pages: 19
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